Please watch this space for upcoming career opportunities.

Reservations & Customer Service Agent

The Reservations & Customer Service Agent is a centralised role between Malahide Castle & Gardens, Newbridge House & Farm, and Casino Model Railway Museum.


This position requires flexibility to travel between sites when required.


Roles & Responsibilities

  • Providing an efficient and courteous service to customers at all times
  • Assisting and advising customers who may be choosing from a variety of travel options.
  • Managing B2B communication by email and telephone
  • Managing tour group bookings and payment
  • Creating and processing of invoices
  • Notifying Operations managers of group bookings
  • Supporting Marketing & Communications Manager with B2B comms
  • Processing payments and sending confirmation details to customers.
  • Selling and promoting reservation services.
  • Answering any questions customers might have about the reservation process.
  • Up-selling, when appropriate, by informing customers of additional services or special packages
  • Providing support to customers who may need to amend or cancel a reservation.


Please send your CV with a cover letter outlining why you are the right candidate to


Closing date for applicants is the 25th of January 2023


Enjoy a gift of magic and adventure with our Annual Membership Pass

Offering cardholders unlimited access to Malahide Castle and Gardens (including the Butterfly House and Fairy Trail), Newbridge House and Farm and The Casino Model Railway Museum