Careers

The Reservations & Customer Service Agent is a centralised role between Malahide Castle & Gardens, Newbridge House & Farm, and Casino Model Railway Museum.

This position requires flexibility to travel between sites when required.

Roles & Responsibilities

• Providing an efficient and courteous service to customers at all times
• Assisting and advising customers who may be choosing from a variety of travel options.
• Managing B2B communication by email and telephone
• Managing tour group bookings and payment
• Creating and processing of invoices
• Notifying Operations managers of group bookings
• Supporting Marketing & Communications Manager with B2B comms
• Processing payments and sending confirmation details to customers.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages
• Providing support to customers who may need to amend or cancel a reservation.

Please send your CV with a cover letter outlining why you are the right candidate to Haslam-anna@aramark.ie

Closing date for applicants is the 25^th of January 2023